Return and Refund Policy

NO Refunds or Exchanges

Terms of return- If purchased inside the STORE and you Walk out the door, we here at 970 Sports Rewind will not accept any returns or exchanges or give any refunds. All purchases are sold AS IS. Any ski rentals online or in store will have up to 24 hours before pick up for a refund. No refunds on Daily ski/snowboard reservations December 20-January 2nd. If a daily reservation is cancelled on the day of pick up, no refund of any kind. Any purchases online or in store will not be eligible for return or exchange without prior authorization.

For Seasonal Rentals:

Due to having a small inventory, we will not be providing full refunds for seasonal equipment.  For the month of October to November 27th, if you cancel before picking up the equipment, we can provide a 75% refund.  November 28th through December 20th and you have not picked up your equipment, we can provide a 50% refund. December 21, 2024 through April 11, 2025, there will be no refund issued for any reason.  Thank you for your understanding and we hope that you have an EXCELLENT WINTER SEASON

Return Policy:

The Descent Snowboard & Ski Shop dba 970 Sports Rewind strives to provide exceptional customer service.

• There are no returns on rental demo skis/snowboards/cross country/snowshoes.
• The item must be unused and in its original box/packaging with all of the tags attached.
• There are no returns accepted on ski/snowboard/cross country boots that has been used outside.  We encourage you to wear footwear around the house to ensure proper fit and sizing.
• There are no returns on ticket sales. 
• All returns must be approved prior to leaving the store.  Returns made without a prior authorization can be subject to a 20% restocking fee. 
• No returns on used gear.

·  You may take advantage of our damage waiver to reduce your cost in case of damage, stolen or loss.

·  By taking advantage of purchasing the waiver you agree on still paying half of the damage in case of lost or if your items got stolen.

·  In case of damage, we will quote the price of the repair and we will ask you to pay half of it unless the half equals your purchased of the waiver.

·  In case of no purchased waiver the full price of the items or repair will be charge to your credit card.

• Contact details-970 417 3771 kathi.carter@ymail.com cmcarter13@yahoo.com